Thank you for your interest in Secure Recoveries Ltd.
We can be contacted:
By e-mail: firstname.lastname@example.org
By phone: 0131 603 5777
By post: PO Box 450, Snodland, ME6 9HW
Our Data Protection Office can be contacted at email@example.com and using the telephone and postal details above.
Secure Recoveries is registered with the Information Commissioner’s Office. Details of our registration can be found by visiting https://ico.org.uk/esdwebpages/search.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Your data
2.1 The data we collect from you
We may collect and process information about you in a number of ways:
• We will collect personal information about you when you provide it to us by phone, e-mail, post or through this site;
• When you make payments to us, we will collect the information that you use to do so;
• Your creditors will provide information to us relating to your account with them.
The information that we hold includes:
• your name, address, date of birth, employer, income, bank details, card information, e-mail address, telephone numbers;
• your repayment history and details of transactions you carry out with us;
• correspondence that is exchanged between us including letters, e-mails and SMS messages;
• telephone calls that we record;
• information that you provide by completing surveys that we use for research purposes, although you do not have to respond to them and feedback you provide to us;
• details of your visits to our site including, but not limited to, traffic data, location data, keystrokes, weblogs and other communication data;
• we may collect certain information from you using cookies, (see below for further information).
2.2 How we use your information and the data we collect
We use information held about you in the following ways:
• for debt collection and to assess whether repayment arrangements are fair and sustainable;
• to service our relationship with you and to fulfil agreements we make with you;
• to update our clients on the state of your account;
• to identify and prevent fraud, money laundering and other criminal activities;
• for the purposes of debt collection, including providing your data to third party debt collectors;
• for statistical analysis;
• to record visitor information and activity when you visit our website;
• to develop and improve our products and service that we provide;
• to ensure that content from our site is presented effectively for you and your computer;
• to allow you to participate in interactive features of our service when you choose to do so;
2.3 Disclosure of your information
Information is shared between us and creditors for whom we work when providing debt collection and processing services.
We may disclose your personal information to third parties:
• by submitting your personal information to us using this website, you confirm that all the information you have provided that relates to you is correct and that you have not used information about any other individual. If we suspect a possible fraud or false identity, we may pass information to fraud prevention agencies or the Police.
2.4 Data security and where we store your personal data
We do our best to protect the personal and bank data that you have shared with us including, but not limited to, in the following ways:
• we protect that information in transit and also payment transactions using secure socket layer (SSL) encryption technology;
• we store data in encrypted form on secure servers and computers;
• we control access via secure web pages and by limiting employee access according to their job role;
• we employ firewalls and other security technologies to protect our servers from external attacks; and
• we use our best endeavours and state of the art software and hardware solutions to provide industry standard security.
You are responsible for keeping any passwords that we have given you or you have chosen confidential and they should not be shared with anyone.
Although we give the greatest priority to compliance with data protection and other privacy laws, the transmission of information via the internet is not completely secure. We will do all we can to protect your personal data but we cannot guarantee the security of your data transmitted to our site: any transmission is at your own risk.
We hold your bank and card details securely at all times in compliance with the Payment Card Industry Data Security Standards which require that:
• we have secure physical and IT systems for holding your data;
• all the information that we send to your bank when making or receiving payments is encrypted;
• we use strong passwords for keeping your card details secure;
• we render card numbers unreadable anywhere they are stored; and
• our systems and the networks that we use are regularly tested to ensure that they remain secure.
You can read more about the standards that we comply with on the Payments Card Industry website at www.pcisecuritystandards.org
2.4 Data Retention
• We will retain your information while you have an active account with us.
• We will also retain information about you, where appropriate, for statistical analysis, fraud prevention and other legitimate business needs while you have an active account with us.
• We will delete all information we hold about you 90 days after your debt has been fully repaid.
You can view our data retention policy here.
3. Automated Decisions
We do not take decisions by automated means. If you request further information on automated decisions that we make, this will be provided to you.
4. IP Addresses
In addition to personal and financial information, we may collect information about your computer including your IP address, operating system and browser type.
6. Sensitive personal data
Data protection laws define certain personal information as “sensitive”, (e.g. information in respect of racial or ethnic origin, political opinions, religious beliefs, trades union membership, physical or mental health, sexual life, criminal proceedings and the commission or alleged commission of offences).
If you supply us with or we collect any sensitive personal information we will only use it to provide the services that you specifically require.
We may share this information with our clients and third party suppliers in connection with the provision of debt collection services.
We will not market to you.
8. Access Rights
You have the right to access information held about you and we will provide you with any information we have about you in accordance with data protection legislation. If you would like us to provide this information please contact us by writing to the address below or emailing us at firstname.lastname@example.org.
9. Links to Other Websites
10. Other rights
Your personal data is protected by other legal rights, which include your rights to:
• object to our processing of your personal data;
• request that your personal data is erased or corrected;
If you are unhappy about how your personal data has been used please refer to our complaints policy which can be found Secure Recoveries Complaints Policy. You may also complain to the Information Commissioner’s Office (https://ico.org.uk/concerns/), which regulates the processing of personal data.
For further details of our processing of your information, please ensure that you read and understand your loan conditions that form part of the registration process.
The Data Protection Officer
Secure Recoveries Ltd
PO Box 450
You may also contact us by email at email@example.com or you can call us on 0131 603 5777.