Data Retention Policy

MYJAR Group

Registered Office: Moss House,

15/16 Brooks Mews

London W1K 4DS

 

This policy applies to all MYJAR group companies, which include the following active entities:

 

MYJAR Limited

Secure Recoveries Ltd

MYJAR IT OÜ

MYJAR Treasury Limited

 

The Data Protection Officer is responsible for monitoring compliance with this policy. The Data Protection Officer is Adam Trout, and he can be contacted at dpo@myjar.com or dpo@securerecoveriesltd.com

 

The MYJAR Group can be contacted:

  • by phone: 020 3006 2000
  • by email: info@myjar.com
  • by post: PO Box 6040, WESTCLIFF-ON-SEA, SS1 9TE

 

Secure Recoveries can be contacted at:

 

Reference to ‘MYJAR’ throughout this document includes reference to any and all MYJAR group companies.

 

Overview

We understand that the privacy and security of personal data is of great importance and therefore we have implemented technology, security polices, rules and controls to protect your personal information.  

 

Purpose

This policy is in place to ensure that appropriate focus is given to the importance of data retention and its security/destruction. This policy sets out our overall general approach to data retention and destruction.

 

Scope

This policy covers all personal data retained, irrespective of how it is stored. It therefore includes paper documents in addition to data contained in an electronically readable format.

 

Policy

We will only hold your personal data for as long as is necessary, for example, for internal accounting purposes, to continue to provide a service to you, to meet our legal obligations under applicable UK data protection rules and the General Data Protection Regulation, and in accordance with applicable anti-money laundering legislation.

 

You have the right to access the personal information we hold about you and you can do this by putting your request in writing and sending it by email at dsar@myjar.com or by writing to us at the above contact address.

 

In general, we will retain your personal information as follows: unless there is a legitimate reason for us to retain your data beyond our personal data destruction period.

Personal Data Type Approved applicant retention period Non-approved applicant retention period
  • Name, address, phone number, e-Mail address, number of dependants, income and expenditure, date of birth, no of dependants, name of employer and employment status
  • Bank account and card details
  • Copies of ID verification documents
  • Credit reference agency and fraud prevention agency information
  • Record of communications and system notes
  • IP addresses
  • Insolvency documents
  • Third party authorities
  • Marital status
  • Residential Status
A minimum of five years from the end of our business relationship with you. A minimum of 12 months from the date your application was not approved.
Loan Transactional Data 6 months 6 months
Phone call recordings 5 years N/A
Copy bank statements and payment card images. Immediately after the use for which the statement has been requested (e.g. validation/credit assessment) has been completed or 3 years if supporting a complaint closed. Immediately after the use for which the statement has been requested (e.g. validation/credit assessment) has been completed.
Marketing suppression requests We will retain your request to be suppressed from marketing permanently or until you tell us otherwise. We will retain your request to be suppressed from marketing for a period of 12 months or until you tell us otherwise.
Surveys Until the survey has been completed and then anonymised. Until the survey has been completed and then anonymised or we delete your personal data, whichever comes first.
Competitions Information is deleted after the announcement of the winner. Information is deleted after the announcement of the winner.
Site usage including keystrokes and pages visited. Anonymised when collected. Deleted after 6 months. Anonymised when collected. Deleted after 6 months.
Cookies 24 months following your last visit to the website. Until we no longer retain your personal data.

 

Updated October 2018 v3.1

PLEASE SIGN IN

What is my Password?